NextGen Shared Services Conference & Awards 2025
Ziele der Schulung
NextGen Shared Services Conference & Awards Returns to Dubai to Redefine the Future of GBS and Shared Services
Dubai, United Arab Emirates — November 18, 2025 — Following the success of its landmark Saudi Arabia edition, the NextGen Shared Services Conference & Awards returns this year to the JW Marriott Hotel Marina, Dubai, as the region’s leading platform dedicated to innovation, collaboration, and transformation in Shared Services and Global Business Services (GBS).
The 2025 edition brings together senior executives, transformation leaders, and digital pioneers from across the GCC to explore next-generation operating models powered by AI, automation, data, and cloud-enabled agility. Designed for COOs, CFOs, CHROs, CIOs, and heads of GBS/SSC, the summit delivers practical playbooks, peer networking, and hands-on learning — culminating in an evening Awards Ceremony celebrating excellence in efficiency, innovation, and leadership. ** A Future-Ready Agenda**
This year’s conference opens with welcome remarks by Zohier Ali, CEO of SGD Group, and a chair’s address by Rakesh Sangani, CEO & Founder of Proservartner, followed by visionary keynotes on:
- The Evolution of Shared Services: From Support to Strategy
- Generative AI Unleashed: Transforming Workflows & Decision Intelligence
Across the day, attendees will engage in executive panels, innovation spotlights, workshops, and roundtables covering:
- AI in Action – Scaling automation and predictive analytics
- Hybrid & Global Models – Building agile, nearshore and regional hubs
- Touchless Digital Operations – Cloud and digital transformation
- ESG & Sustainability – Integrating green IT and ethical AI
- Cybersecurity & Responsible AI – Protecting digital GBS environments
- Future-Ready Talent – Building digitally skilled hybrid workforces
Powerhouse Line-Up of Speakers
The speaker roster features some of the GCC’s foremost shared services leaders, including: Rakesh Sangani (Proservartner) • Gavin John Maxwell (Ernst & Young) • Nipun Sethi (KPMG Lower Gulf) • Sivakumar Lakshman (ACWA Power) • Mohamed Tolba (Majid Al Futtaim Global Solutions) • Ezzeddine Jradi (Emicool) • Arno Gruner (Dubai Holding) • Mahavir Kothari (BAPCO Energies) • Tony Breen (Fusion Consulting) • Abdulla AlNuaim (Saudi Post) • Sangeeta Prasad (Americana Foods) • Edwin Hage (Dubai Holding Group Services) • Asma Jan Muhammad (Lakhraim Business Group / Millennium & Copthorne Hotels) • Kifaya Thallam (HR Transformation Advisor) • Rumana Banu (RAKBANK) • Sheikh Muhammad Noman (Pegasus Capital Investments) • Rabab Galal Nagi (Ecolab) • Shradha Ahuja (Gulf Marine Services).
Highlights of the Day • Innovation Spotlights showcasing real-world AI, analytics, and automation wins • Executive Roundtables on AI & Agility, Sustainability & Governance, and Talent Transformation • Interactive Workshops on Generative AI, touchless digital finance, ESG-driven services, and cybersecurity • Recognition Awards honouring outstanding contributions across 15+ categories — from Best Shared Service Center and Digital Transformation Leader to Sustainable Shared Services and NextGen Leader of the Year.
The Region’s Premier Platform for Shared Services Transformation
The event will also feature an exhibition of leading technology providers and knowledge partners demonstrating cutting-edge solutions shaping the future of enterprise services. With representation from finance, HR, procurement, IT, government, and manufacturing sectors, the conference creates a unique ecosystem for benchmarking, networking, and growth. “NextGen Shared Services represents the region’s most influential gathering of transformation leaders, where strategy meets innovation,” said Zohier Ali, CEO, SGD Group. “This year’s edition empowers organizations to move beyond cost efficiency — toward data-driven, AI-enabled enterprise agility.”
Registration & Contact: https://nextgenss.me/ Date: 18 November 2025 Venue: JW Marriott Hotel Marina, Dubai, UAE Delegate Fee: USD 1,000 | Solution Provider Fee: USD 1,799
