MCITP: Enterprise Support Technician

The Microsoft Certified IT Professional (MCITP) credential is the premier certification to highlight a professional's area of expertise, such as database administration, database development, business intelligence, messaging, or support.

A Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) possesses the high level of knowledge and skills needed to support end users in medium-sized or enterprise environments with the most critical and difficult support issues. This includes the knowledge and skills to diagnose and resolve all types of desktop support issues, as well as issues involving mobile and personal devices.

How to earn your MCITP: Enterprise Support Technician

MCITP candidates must pass one exam that focuses on responding to issues assigned or escalated from Tier 1 support, using a trouble ticket system to manage workflow; installing and configuring desktop operating systems and applications; and troubleshooting desktop operating system issues, desktop application issues, and desktop networking and connectivity issues. Successful candidates will also prove their expertise in installing and configuring hardware devices and drivers (including mobile and personal devices), troubleshooting hardware devices and drivers (including mobile and personal devices), escalating complex issues to the appropriate administrator (for example, Server Administrator, Network Administrator, or Desktop Configuration Administrator), installing and testing department-specific and line-of-business (LOB) applications on end-user computers, making necessary changes to end-user desktops, and re-imaging end-user desktops on an as-needed basis.